Industries

Tourism, Hotels & Services

A guest forgives little, and reviews remember everything — standards keep quality, hygiene and guest data under control in every shift.

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Standards in this industry: Tourism, Hotels & Services

In tourism and hospitality, the most commonly implemented standards are ISO 9001 (service quality and standardised processes from the front desk to maintenance), HACCP and ISO 22000 (kitchens, restaurants and catering — alongside the legal HACCP obligation), ISO 14001 (sustainable operations, increasingly demanded by guests and tour operators), ISO 45001 (employee safety) and GDPR (guest data, reservations, video surveillance, loyalty programmes).

For hotels working with international tour operators and platforms, certificates shorten due diligence and strengthen negotiating position — and organised processes keep quality steady even at the peak of the season.

Standards we most often implement

Click a standard for detailed implementation steps, the path to certification and FAQs:

ISO 9001HACCPISO 22000ISO 14001ISO 45001GDPR
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How we can help you

Seasonal dynamics

Systems and training adapted to seasonal staff and peak periods.

HACCP for kitchens and catering

Legal compliance and readiness for inspections and tour-operator audits.

Guest data under control

GDPR for reservation systems, video surveillance and marketing.

Sustainability as an advantage

ISO 14001 practice valued by guests, platforms and banks.

Related standards

Useful alongside this industry:

Integrated Management SystemCertificationTrainingFAQ

Do you work in this industry?

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Some of our references

More than 400 organisations in Montenegro and the region have gone through implementation with us — from banks and public bodies to manufacturing, IT, laboratories and hospitality.

KIPS — Qualiterna client for ISO standards
Mtel Crna Gora — Qualiterna client for ISO standards
Čikom — Qualiterna client for ISO standards
Erste Bank — Qualiterna client for ISO standards
Montenegroberza — Qualiterna client for ISO standards
CGES — Crnogorski elektroprenosni sistem — Qualiterna client for ISO standards
Port of Adria — Qualiterna client for ISO standards
Ministarstvo poljoprivrede, šumarstva i vodoprivrede — Qualiterna client for ISO standards
Ministarstvo socijalnog staranja, brige o porodici i demografije — Qualiterna client for ISO standards
Agencija za nadzor osiguranja — Qualiterna client for ISO standards
Komisija za tržište kapitala — Qualiterna client for ISO standards
Ispitni centar Crne Gore — Qualiterna client for ISO standards
Arhiv — Qualiterna client for ISO standards
Crnagoracop — Qualiterna client for ISO standards
Zavod za transfuziju krvi Crne Gore — Qualiterna client for ISO standards
Aviopetrol — Qualiterna client for ISO standards
Rokšped — Qualiterna client for ISO standards
Montenomaks — Qualiterna client for ISO standards
Securitas Montenegro — Qualiterna client for ISO standards
DataLab — Qualiterna client for ISO standards
SAGA — Qualiterna client for ISO standards
Sienersys — Qualiterna client for ISO standards
Softing — Qualiterna client for ISO standards
Printec Montenegro — Qualiterna client for ISO standards
TRING — Qualiterna client for ISO standards
SAT Trakt — Qualiterna client for ISO standards
Uhura — Qualiterna client for ISO standards
Trony Network — Qualiterna client for ISO standards
Prime Zone — Qualiterna client for ISO standards
Vectors — Qualiterna client for ISO standards
Studio Mouse — Qualiterna client for ISO standards
Strategist — Qualiterna client for ISO standards
Roaming NK — Qualiterna client for ISO standards
Sistem MNE — Qualiterna client for ISO standards
Vodovod i kanalizacija Danilovgrad — Qualiterna client for ISO standards
Ulazi Podgorice — Qualiterna client for ISO standards
Centralno klirinško depozitarno društvo — Qualiterna client for ISO standards
Premium Meat — Qualiterna client for ISO standards
Queen of Montenegro — Qualiterna client for ISO standards
Ristić Medojević — Qualiterna client for ISO standards
Roćen–Boričić — Qualiterna client for ISO standards
SAB Security — Qualiterna client for ISO standards
Security Guard Montenegro — Qualiterna client for ISO standards
Simm Inženjering — Qualiterna client for ISO standards
Sjever Mont — Qualiterna client for ISO standards
Srna — Qualiterna client for ISO standards
Studio Project — Qualiterna client for ISO standards
Takt Produkcija — Qualiterna client for ISO standards
TDS — Qualiterna client for ISO standards
Titan Security — Qualiterna client for ISO standards
TQ Plaza — Qualiterna client for ISO standards
Unipred Bijelo Polje — Qualiterna client for ISO standards
Vatrooprema — Qualiterna client for ISO standards
Velko — Qualiterna client for ISO standards
Ventus ALU i PVC — Qualiterna client for ISO standards
VIB BAS — Qualiterna client for ISO standards

These are only some of our clients. More about us →